TrulyAsian: Frequently Asked Questions (FAQ)



  • Login to your TrulyAsian on a browser
  • Go to Profile > Go Premium
  • Select your mode of payment and enter the necessary information
  • Go to Profile > Go Premium
  • Select your mode of payment and enter the necessary information
  • Click Go Premium! on the menu or go to Profile > Go Premium
  • Select your mode of payment and enter the necessary information
  • You will need to contact customer support to cancel your Premium membership on TrulyAsian
  • Go to Settings > Contact Us
  • Select your preferred way to reach a customer support representative
  • Go to Settings > Account Settings
  • Under Manage Account, select Deactivate Account
  • To get an issue for a refund, you will need to get in touch with a customer support representative.
  • Go to Settings > Contact Us
  • Select your preferred way to reach a customer support representative
  • For more information about our Refund Policy, go here.
  • Go to Profile > Manage Photo
  • Select the album you want to save your photo (Public or Private)
  • Select Upload Photo or Take Picture (if you have a camera in your device)
  • Wait for your photo to undergo the review process
  • Go to the Forgot Password page.
  • Enter your email address and select Send Request
  • Type in your new password, then click Change Password
  • To retrieve your account, just log in with your old email address and password and your TrulyAsian account will be reinstated just the way you left it.
  • But if you have removed your account in the past, you can no longer retrieve your account. You have to sign up again for another account.

    We encourage our members to report any person showing any dodgy activities on TrulyAsian. To do that, please follow these steps

  • Go to the member’s profile and select Report
  • State the reason for your report. You may add screenshots of their activities.
  • A member of our team will look into your case and apply the appropriate action.

We accept payments through:

  • All major credit cards (Master Card & Visa)
  • Paypal