TrulyAsian: Frequently Asked Questions (FAQ)


TrulyAsian FAQ blog title


  • Andoid

    → If you have an andoid device, you can download TrulyAsian on Google Play. Just click on Install and once it’s done, you can now enjoy your Asian dating experience!

  • iOS

    → For Apple devices, you can find the app on App Store. Click Install and wait for it to download. Once it’s done, you’re now free to browse profiles and meet countless Asian singles.

  • In order for your photos to be shared to other users, you must be a subscriber to a Premium membership. To learn how to become a Premium member, check #3

  • If you’re a Premium member, you may share your private photos through the Messaging feature.

  • Click on the Settings icon (Insert setting icon here) on your your screen.

  • Once you have arrived on the Settings page, click on the Go PREMIUM button.

    switch to premium step 1

  • Click UPGRADE NOW! once you’ve reviewed the additional features of the Premium membership.

    TrulyAsian pricing

  • Choose your prefered payment option and input your details.

  • In order for you to change your email address, go to your Settings page ang click on Account Settings.

    Change email address step 1

  • On the Email tab section of the page, you can now edit change your email adress and once that’s done, click on UPDATE EMAIL.

    Change email address step 2

  • If for some reason that you forgot your password, click on the “Forgot Password?” link on the TrulyAsian login page.

    Change password step 1

  • You will then be redirected to the Forgot Password page. Enter your email address and click SEND REQUEST.

    Change password step 2

  • You will receive a message on your email with a link to a change password page. Click on that link and you will be directed to the Change Password page where you’ll enter your new password.

  • In order to block a user, go to the profile the user that you want to block.

  • On the top right section of that user’s profile page, you will see the Block button.

    TrulyAsian how to block a profile

  • Click that and the user will be blocked. That user won’t be able to view and contact your profile.

  • To report a user, go to the user’s profile who you wish to report.

  • The Report button is on the top right section of the screen.

    TrulyAsian how to report a user

  • Click on the Report button and the rest would be taken care of by our Support Team

  • TrulyAsian accepts two modes of payment. We accept payment through Credit Card (Master Card and Visa) and Paypal.

  • We also accept payment through Google Play and App Store.

  • In oder to delete your account, contact our 24/7 Customer Service through Email or Live Support.

  • Click on the Settings icon (Insert setting icon here) on the right hand section of your screen.

    TrulyAsian account deletion step 1

  • Click on the Contact Us button and you’ll be directed to a page where you’ll get to chose your preferred way to contact us.

    TrulyAsian account deletion step 2 contact information

  • To cancel your current subscription, you may contact our 24/7 Customer Service through Email or Live Support.

  • Click on the Settings icon (Insert setting icon here) on the right hand section of your screen.

    membership cancelation step 1

  • Click on the Contact Us button and you’ll be directed to a page where you’ll get to chose your preferred way to contact us to help you with your situation.

    membership cancelation step 2

  • For subscription cancellation on Google, you can contact our live support or our email support.

  • To cancel subsciption in iOs, click here. Another option is you can contact Apple’s support team.