TrulyAsian: Frequently Asked Questions (FAQ)



  • Android

    → If you have an android device, you can download TrulyAsian on Google Play. Just click on Install and once it’s done, you can now enjoy your Asian dating experience!

  • iOS

    → For Apple devices, you can find the app on App Store. Click Install and wait for it to download. Once it’s done, you’re now free to browse profiles and meet countless Asian singles.

  • In order for your photos to be shared to other users, you must be a subscriber to a Premium membership. To learn how to become a Premium member, proceed to the next question.

  • If you’re a Premium member, you may share your private photos through the Messaging feature.

  • Click Profile on the top menu and select GO PREMIUM!

  • You’ll then see a list of additional features that comes with the Premium account subscription.

  • Then, select the mode of payment that you prefer and enter all the necessary details.

Android

  • Select the Profile icon located on the top menu and tap UPGRADE NOW!

  • You’ll then see a list of additional features that comes with the Premium account subscription.

  • Then, select the mode of payment that you prefer and enter your details.

iOS

  • Recently, all Apple in-app payments for TrulyAsian has been currently disabled. But you can still pay with your iOS device through the website.

  • To do so, login with your TrulyAsian account on your browser. Select the Profile icon located on the top menu and tap UPGRADE NOW!

  • Then, select the mode of payment that you prefer and enter your details.

  • In order for you to change your email address, go to Settings and click on Account Settings.

  • On the Email section of the page, you can now change your email adress and once that’s done, click UPDATE.

  • If for some reason that you forgot your password, click on the 'Forgot Password?' link on the TrulyAsian login page.

  • You will then be redirected to the Forgot Password page. Enter your email address and click SEND REQUEST.

  • You will receive a message on your email with a link to a change password page. Click on that link and you will be directed to the Change Password page where you’ll enter your new password.

  • Go to the member’s profile and select Block.

  • After confirming the action, the member will no longer see your profile or contact you.

Help us make TrulyAsian a safe place for everyone. We encourage our members to report any members showing dodgy activities on TrulyAsian.

  • To report a member, go to their profile and select Report.

  • Please state the reason why you want to report that member. You can now include screenshots to build up a stronger case against the offending member.

  • Once we receive your report, our team will immediately look into your case and apply the appropriate actions.

TrulyAsian accepts two modes of payment. We accept payment through Credit Card (Master Card and Visa) and Paypal.

  • If you wish to deactivate your account on TrulyAsian, click on Settings and select Account Settings.

  • On Manage Account, please read the notice and click Deactivate.

  • After confirming the account deactivation, other members will no longer be able to see or search your profile.

  • If you wish to reactivate your account, simply login with your old email and password and your previous activities and profile information will be restored the way you left it.

  • To cancel your current subscription, you may contact our 24/7 Customer Service through Email or Live Support.

  • Click on the Settings icon on the right hand section of your screen.

  • Click Contact Us and you’ll be directed to a page where you’ll get to chose your preferred way to contact a support representative to help you with your situation.

  • For subscription cancellation on Google and Apple, you can contact our Support Team here.